Peer Review History: CTI Integration in Contact Centers: A Comparative Analysis of Security, Scalability, and Challenges in Legacy vs. Cloud-Based Systems

Editor(s):

(1) Prof. Francisco Welington de Sousa Lima, Natural Sciences Center, Federal University of Piaui, Brazil Minister PetrĂ´nio Portella University Campus, Brazil.

Reviewers:

(1) Johanes Fernandes Andry, Univeristy of Bunda Mulia, Indonesia.

(2) Habibur Rahaman, University of London, United Kingdom.

(3) Itisha Sharma, Middlesex University, United Kingdom.

(4) Oluwasanmi Raphael Kolawole, Lagos State University of Science and Technology, Nigeria.

Additional Reviewers:

Additional Reviewers: (Comments received after deadline)

Open Peer Review Policy: Click Here

Specific Comment:

Average Peer review marks at initial stage: 7.75/10

Average Peer review marks at publication stage: 9/10

 

Peer Review History:


Stage 1 | Original Manuscript | File 1 | NA


Stage 2 | Peer Review Report_1 (Johanes Fernandes Andry, Indonesia) | File 1 | NA


Stage 2 | Peer Review Report_2 (Habibur Rahaman, United Kingdom) | File 1 | NA


Stage 2 | Peer Review Report_3 (Itisha Sharma, United Kingdom) | File 1 | NA


Stage 2 | Peer Review Report_4 (Oluwasanmi Raphael Kolawole, Nigeria) | File 1 | NA


Stage 2 | Revised_MS_v1_and_Feedback_v1 | File 1 | File 2


Stage 3 | Comment_Editor_1_v1 | File 1 | NA


Posted in Review History.